Most of our items are ready to ship with the exception of tote bags or custom/wholesale orders. Currently orders are taking upto 3 weeks for all non-tote bag items to be made and packaged prior to shipping. Tote Bag orders can take 3-4 weeks to complete prior to shipping.
All of our items ship via USPS First-Class Mail, which averages a 2-5 day delivery time within the United States. Tote Bags are shipped via Priority Mail due to size and weight. All domestic shipping orders will come with tracking information. Tracking numbers will be sent to the email used to make the purchase.
* Once you've received your tracking number and your items have shipped, your package is no longer the responsibility of Dae+Moo. We cannot replace lost or stolen packages.
For international deliveries please contact us at firstname.lastname@example.org and we will do our best to find the best method of delivery for you.
For international deliveries Dae+Moo does not take any responsibility for customs duties, taxes or charges.
Exchanges & Returns
Exchanges and/or returns will only be issued within 5 days of product delivery to the customer. Once your return/exchange has been received, your items will be inspected to insure that it hasn't been used, washed or stained. After inspection, a full refund (less the cost of shipping) will be issued. Exchanges will be honored as long as the item you wish to purchase is still in stock. Customer will be responsible for cost of return shipping.
Please note, custom items cannot be exchanged nor refunded.